DESS-USA.COM

CLIENT OVERVIEW

DESS USA ships a variety of specialized dental implant parts. Their inventory consists of a large variety of small bagged items with finely printed product skus. The items themselves look very similar, some look almost identical. Needless to say it’s very easy to confuse these items and introduce shipping errors. Because the products are required for dental appointments, an incorrect order often means the dentist having to reschedule appointments, further increasing the importance of shipping accuracy.

WORKFLOW

Their orders come in through their Big Commerce shopping cart and are then imported into ShipStation where order management tasks can be carried out. All orders to be shipped are then tagged as “GP Ready” in ShipStation. Tagged orders are then imported from ShipStation to GroovePacker before packing begins. They use a printed packing slip first as a pick ticket and then it is scanned to cue the order in GroovePacker for scanning QC. After the order is packed the packing slip can be used to display the order in ShipStation where the exact weight of the packed package can be used for accurate postage and the shipping label is printed.

UNIQUE CHALLENGES

Scanning their inventory items presented a unique challenge because the product barcode printed on each item by the manufacturer included a lot number as part of the barcoded number. This meant that each time new inventory was received the barcode would be different and in order for GroovePacker to match barcodes during scan and pack every new lot number bar code would need to be added as an alias barcode before scanning. Knowing this would be on-going due to the nature of the manufacturers system DESS sponsored custom development to would allow the lot number to be ignored during packing verification so items could be matched properly without adding new codes each time inventory was received. Later additional changes were made to permit the capture of the lot number so it could be exported in a lot tracking report.

CONCLUSION

In an industry as crucial and detail-sensitive as dental implants, the ability to enhance accuracy in shipping, alleviate the risk of mix-ups, and streamline operational workflow becomes paramount. As the case of DESSS USA demonstrates, GroovePacker’s adaptability can pivot to unique demands, fostering a culture of efficiency and precision. The technology tackles challenges head-on, catering to nuanced requirements like integrating with your existing order pipline, providing a fool-proof and robust system, and even discerning lot numbers within product barcodes. By facilitating DESSS USA’s vital shipping services, GroovePacker illustrates its potential to optimize workflows, enhance product traceability, and increase customer satisfaction across diverse industries. So, why not bring such a transformative change into your fultillment operations? The GroovePacker experience is one click away, ready to usher your business into an era of operational excellence and meticulous accuracy that keeps your customers coming back for more.