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GroovePacker

Team up Bigcommerce and GroovePacker and ship every customer exactly what they order. Even during the holiday rush.

bigcommerce
groovepacker

GroovePacker offers a unique, competitive advantage to Bigcommerce sellers. Eliminating packing errors will improve customer satisfaction, cut costs and free your customer service team to spend more time delighting your customers rather than making apologies and fixing mistakes. GroovePacker combines fool proof barcode scan and pack verification with physical inventory tracking.

  • New Packers can be trained in minutes and just-in-time packing instructions for any item in your inventory instantly puts them on par with seasoned staff
  • Stop shipping errors and reclaim the related costs
  • Low inventory reports prevent out of stocks and lost sales
  • Track packing speed, accuracy and the number of items packed for each packer

Take advantage of Bigcommerce's full support for barcodes/UPC codes

Put the power of barcodes to work for your business and enjoy benefits normally reserved for ultra high volume ecommerce shippers. If barcodes have already been added to your Bigcommerce products no additional product setup will be necessary! New items will be created on the fly and ready to scan.

There's no reason to change how you currently print your shipping labels. GroovePacker can work alongside any of the popular shipping software applications like ShipStation, ShipRush, ShipWorks, Ordoro, ShippingEasy and others.

Workflow

The workflow will vary slightly depending on where and when you print. For those that already import orders from various sources into an order manager like ShippingEasy, it makes the most sense to import all order from the order manager into GroovePacker. If your shipping software gives you the option of printing your order number on your packing slip as a barcode, GroovePacker will use a scan of the order number to display the order to be packed. You may choose to print shipping labels along with your packing slips and pick lists before packing orders. Some fulfillment operations incorporate a digital scale and ship by exact weight. In that workflow you'll print shipping labels individually after packing and weighing your packed shipments for exact package weights. This is a common workflow and GroovePacker allows you to optionaly record the tracking number by scanning the shipping label after it's generated. This provides a confirmation that every order packed was processed.

Tracking number

To pack an order, simply scan the order number on your packing slip and GroovePacker will suggest the first item to be packed. When the correct product is scanned the packer will get confirmation and will be prompted for the next item. The process continues until all items in that order have been scanned and packed. In cases where shipping labels are created prior to packing, and orders have been imported to GroovePacker with tracking information, an optional scan of the shipping label can be requested after packing to verify that the correct label is being applied to the shipment.

Once scanning and packing is complete the status for the order is updated and inventory is adjusted. A record of each item scanned and the packer who scanned it is saved in GroovePacker and easy to retrieve with the scan of an order number. Because GroovePacker scans items into and out of your warehouse you have true item level, real time visibility of your physical inventory. Substitutions, cancellations or other exceptions are recorded and accounted for giving you an inventory count you can count on.

Ready to stop shipping errors? Choose a plan that fits your needs.




A recommendation from one of our Clients

We were looking for a vendor and a partner who could help us automate our shipping and scanning needs. We had already switched to Magento for our Ecommerce solution and then selected ShipWorks as the application that would import all of the Magento Store cart orders and allow us to print shipping labels for UPS, USPS and FedEx.

The missing piece to a fully integrated solution was a barcode scan and pack solution that would allow us to scan the barcodes of every product being packed into an order. Our process includes scanning the shipping label last to ensure that the packing list, products scanned and packed, plus the shipping label are all 100% accurate. The ability to cut down on shipping errors saves us time and money everyday.

After extensive searching we discovered GroovePacker and their unique approach to this set of requirements. The application fits our needs perfectly and the total cost to integrate and the monthly fees are very reasonable. We spent approximately a total of $500 per workstation to get the hardware that was needed to do scanning and packing at each station. There are more expensive solutions but they are much harder to integrate and manage with less flexibility.

The most important piece of our decision was realized when we experienced the superior level of skill and dedication provided by the support staff at GroovePacker. We quickly found out that there is a core philosophy for forming a true partnership by ensuring a dedicated team of engineers focused on our success. What I firmly believe in is excellent customer support and how valuable it is to ensuring our overall success. The team at GroovePacker is brilliant from the start-up phase all the way to ongoing support and assistance for questions that come up along the way.

If the GroovePacker solution fits your existing solution and internal processes I highly recommend that you get started with a free 30-day trial.

Director of IT & Security
Name and Company provided upon Customer's Approval



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