GroovePacker offers a unique, competitive advantage to Bigcommerce sellers. Eliminating packing errors will improve customer satisfaction, cut costs and free your customer service team to spend more time delighting your customers rather than making apologies and fixing mistakes. GroovePacker combines fool proof barcode scan and pack verification with physical inventory tracking.
- New Packers can be trained in minutes and just-in-time packing instructions for any item in your inventory instantly puts them on par with seasoned staff
- Stop shipping errors and reclaim the related costs
- Low inventory reports prevent out of stocks and lost sales
- Track packing speed, accuracy and the number of items packed for each packer
Take advantage of Bigcommerce's full support for barcodes/UPC codes
Put the power of barcodes to work for your business and enjoy benefits normally reserved for ultra high volume ecommerce shippers. If barcodes have already been added to your Bigcommerce products no additional product setup will be necessary! New items will be created on the fly and ready to scan.
There's no reason to change how you currently print your shipping labels. GroovePacker can work alongside any of the popular shipping software applications like ShipStation, ShipRush, ShipWorks, Ordoro, ShippingEasy and others.
Workflow
The workflow will vary slightly depending on where and when you print. For those that already import orders from various sources into an order manager like ShippingEasy, it makes the most sense to import all order from the order manager into GroovePacker. If your shipping software gives you the option of printing your order number on your packing slip as a barcode, GroovePacker will use a scan of the order number to display the order to be packed. You may choose to print shipping labels along with your packing slips and pick lists before packing orders. Some fulfillment operations incorporate a digital scale and ship by exact weight. In that workflow you'll print shipping labels individually after packing and weighing your packed shipments for exact package weights. This is a common workflow and GroovePacker allows you to optionaly record the tracking number by scanning the shipping label after it's generated. This provides a confirmation that every order packed was processed.
To pack an order, simply scan the order number on your packing slip and GroovePacker will suggest the first item to be packed. When the correct product is scanned the packer will get confirmation and will be prompted for the next item. The process continues until all items in that order have been scanned and packed. In cases where shipping labels are created prior to packing, and orders have been imported to GroovePacker with tracking information, an optional scan of the shipping label can be requested after packing to verify that the correct label is being applied to the shipment.
Once scanning and packing is complete the status for the order is updated and inventory is adjusted. A record of each item scanned and the packer who scanned it is saved in GroovePacker and easy to retrieve with the scan of an order number. Because GroovePacker scans items into and out of your warehouse you have true item level, real time visibility of your physical inventory. Substitutions, cancellations or other exceptions are recorded and accounted for giving you an inventory count you can count on.
Ready to stop shipping errors? Choose a plan that fits your needs.